Returns
If it isn’t right,
bring it back
Unopened and unused, within 14 days, with your receipt or order number. Returns are handled at the counter — same place you collected.
What we can and can’t take back
The short version
We’ll take it back
- Sealed disposables and pods
- Unopened cans and rolls of pouches
- Sealed shisha, charcoal, and papers
- Unopened kratom with the seal intact
- Accessories in original packaging
- Anything faulty, opened or not
We can’t
- Opened nicotine products of any kind
- Opened kratom
- Glassware, once it has left the shop
- Anything without proof of purchase
- Items past the 14-day window
- Sale items marked final
Opened nicotine and kratom can’t be resold or restocked for health and safety reasons. That’s a legal limit, not a shop policy — it applies everywhere.
Faulty devices
Different rules entirely
If a device arrives dead, won’t charge, or fails early, the 14-day unopened rule doesn’t apply. Bring it back within 48 hours of noticing with your receipt and we’ll replace it or refund it. Devices fail sometimes — that’s on the manufacturer, not on you.
How to do it
Three steps
Bring it in
The item, its packaging, and your receipt or order number. Photo ID if you paid by card.
We check it over
Takes a minute at the counter. If it’s sealed and within the window, that’s usually all there is to it.
Refund or swap
Back to the original payment method, or exchange it for something else there and then.
Orders you never collected
Held for seven days
We keep a reserved order on the shelf for seven days. After that it goes back into stock and you’re refunded automatically to the original payment method — no need to call us.
Not sure? Ask first
Call before you make the trip and we’ll tell you straight away whether we can take it back.
WARNING: This product contains nicotine. Nicotine is an addictive chemical. Not for sale to anyone under 21.
